Category
5 articles
For many UK SMEs, the IT function rests on one or two people. This article explains how to build a leave-and-sick-cover playbook that documents critical systems, names deputies, sets supplier escalation routes and proves itself during a low-risk absence. It includes a checklist and a simple template that can be completed in an afternoon.
A staff departure is not just an HR event; it is an access-control event. This guide sets out a repeatable leaver routine for UK SMEs, covering the thirty-minute checklist, shared-mailbox transfer, revocation timing and the records that support UK GDPR accountability.
Managed IT support contracts are often renewed on inertia rather than evidence. This scorecard gives UK business owners eight practical questions to ask before signing or renewing in 2026, with red flags, scoring guidance and negotiation points.
A new starter's first day should not begin with a password reset queue. This practical framework gives UK SMEs a repeatable process for identity, devices, access and security briefing, with a checklist managers can sign off.
AI assistants can summarise tickets and suggest answers, but they cannot compensate for unclear service levels, weak triage or an absent knowledge base. For UK SMEs in 2026, the sensible route is to fix the support process first, then apply automation where it measurably helps.